Shipping – Returns
SHIPPING
A. DOMESTIC ORDERS/SHIPPING
| Shipping Rates | |
| Packages weighing up to 5 kg | 5,00 euros |
| Packages weighing up to 10 kg | 7,00 euros |
| Packages weighing more than 10,01 kg | For packages weighing more than 10 kg, customers may choose to have them delivered by a transfer company or Hellenic Post. |
If the products are available, shipping, via our cooperating courier company, takes 2-3 workdays.
Shipping time may extend to 4-5 workdays for islands or difficult to access regions.
B. ORDERS/SHIPPING ABROAD
Shipping of orders abroad is handled by DHL Logistics. Cost and expenses are calculated in real time by DHL’s information system.
Alternatively, you may contact the Sales Division of the Blue In Green Bags by phone (workdays, 09.30-14.30 at (+30) 694-8060479) or e-mail at info@blueingreenbags.com
RETURNS
If for any reason you are not satisfied with a purchase, your item(s) can be returned for a product exchange or refund within 14 days of the order’s delivery date. This includes items in our seasonal sales or promotions.
However, please note items marked ‘Final Sale’ cannot be returned or exchanged.
Contact our customer services team at info@blueingreenbags.com in order to inform us why you wish to return the item, stating the invoice number and the product’s code to arrange your return.
All items must be returned in perfect condition and with the original packaging and all tags attached. We are unable to offer an exchange or refund on items that are scratched, damaged, or not in their original packaging.
In case of a defective item, or receiving a wrong item, Blue in Green – Handcrafted in Greece undertakes the responsibility and covers the return fees and resends the new item without charging extra shipping fees. For all the other cases the shipping costs are not refunded
Returns Address
Blue in Green – Handcrafted in Greece E.E
Pontou 8 Street
16452 – Argyroupoli/Athens
Greece
REFUNDS
Shipping and handling charges from your original order are non-refundable and will be deducted from any refunds issued when you return one of our products. Please allow 7 working days for Blue in Green – Handcrafted in Greece to process your return after we receive your product, and an additional 5-7 days for banks to clear the funds in your account.
For order outside the EU, customs duties and sales taxes cannot be refunded through Blue in Green – Handcrafted in Greece. However, you may be able to recover these costs by contacting your local customs bureau directly. As this option may not be available in all countries, we recommend hiring a customs broker to assist you in reclaiming duties on returned merchandise.
Note: It is necessary that the items are in the same condition they were received and the invoice or sales receipt is also included. We recommend inspecting your order carefully upon receipt to ensure there are no defective products or items you did not order.
EXCHANGES
If you exchange a product for an item of a lower value, we will refund the difference via your original payment method. Please note that exchanged items will only be dispatched once the returned goods have undergone quality checks. Additionally, exchanges are subject to product availability at the time of the return.